Shuchaye Recyclers Pvt. Ltd ("Shuchaye", "we", "us", or "our") operates the ScrapRight and ScrapRight Agent Android applications (each an "App"). ScrapRight allows customers to book and track doorstep pickup of scrap and recyclable materials. ScrapRight Agent is used by authorized pickup agents to receive, navigate to, and complete assigned pickups.
This Privacy Policy explains what information we collect, how we use it, how it may be shared, how we protect it, how long we retain it, and the choices available to you.
1. Apps Covered by This Policy
| Application | Who Uses It | Purpose |
|---|---|---|
| ScrapRight | Customers | Book scrap/recyclable pickups, track status and receive payouts. |
| ScrapRight Agent | Authorized pickup agents | Receive assigned pickups, navigate to customers, verify and weigh material, and capture proof of collection. |
2. Information We Collect
We may collect information that you provide directly, information generated while using the App, and technical information from your device.
2.1 Account and Profile Information
- Mobile number for account creation and OTP authentication.
- Name and optional profile photograph.
- Optional email address for booking receipts and account notifications.
- Authentication and account-related information.
2.2 Pickup and Address Information
- Saved pickup addresses and GPS/map pin location.
- Pickup date and time preferences.
- Scrap/material type and estimated weight or quantity.
- Pickup status and transaction history.
- Customer instructions and remarks.
- Photos submitted through supported App features.
2.3 Location Information
- ScrapRight: location may be used to confirm the pickup location and help route an assigned agent.
- ScrapRight Agent: precise/live location may be used while an active pickup is being handled, including navigation and pickup-progress tracking.
- Agent live location is not intended to be continuously collected when there is no active pickup requiring location services.
2.4 Camera and Photos
- ScrapRight may use photos for profile information or support requests where the user chooses to provide them.
- ScrapRight Agent may capture photos to verify collected material, weight, and proof of collection.
2.5 Payment and Payout Information
- ScrapRight customers may provide a bank account number or UPI ID for scrap payouts.
- Transaction, payout, wallet, and ledger information may be associated with the customer's account.
- We do not intentionally store card numbers, card PINs, banking passwords, or other banking authentication credentials.
- Pickup agents are paid through our business payroll/process and the ScrapRight Agent App does not collect agent bank or UPI details for salary payments.
2.6 Device and Usage Information
- Device type and operating system.
- App version and device identifiers where applicable.
- Push-notification token.
- IP/network information where available.
- Crash, diagnostic and error information.
- App usage information such as screens visited and actions performed.
2.7 Support Information
If you contact us through the App or another support channel, we may collect your contact information, messages, support-ticket details, attachments, photographs, and other information you choose to provide.
3. How We Use Your Information
- Create and authenticate user accounts.
- Verify users through OTP and other authentication methods.
- Schedule, assign, route and manage scrap pickups.
- Provide pickup tracking and status updates.
- Help pickup agents navigate to customer locations.
- Verify collected material, quantity, weight and proof of collection.
- Calculate and process customer payouts.
- Send OTP, booking, agent-arrival, pickup, payout and other service notifications.
- Provide customer support and respond to queries.
- Detect and prevent fraud, abuse, unauthorized activity and security incidents.
- Analyze application performance and improve our Services.
- Maintain business, transaction, accounting and operational records.
- Comply with applicable laws and lawful requests from authorities.
4. How We Share Information
We do not sell or rent your personal information.
4.1 Pickup Agents
When a pickup is assigned to an agent, information necessary to complete that pickup may be shared with the assigned agent, including the customer's name, pickup address, contact number, GPS location, pickup details, material information and relevant instructions.
Where required for pickup tracking, the customer's App may display relevant agent information such as the agent's name, photograph and live location while the agent is travelling to an active pickup.
4.2 Service Providers
We may use trusted third-party service providers for SMS/OTP delivery, push notifications, maps and navigation, hosting/cloud infrastructure, payment or payout processing, analytics, crash reporting and technical support. These providers receive information only as reasonably necessary to provide their services.
4.3 Legal and Safety Requirements
We may disclose information where required by law, regulation, court order, government authority, or when reasonably necessary to investigate fraud, security incidents, illegal activity, or threats to users or the public.
4.4 Business Transfers
If Shuchaye Recyclers Pvt. Ltd is involved in a merger, acquisition, restructuring, financing, or sale of assets, information may be transferred as part of that transaction, subject to applicable law and this Privacy Policy.
5. Device Permissions
| Permission | App(s) | Purpose |
|---|---|---|
| Location | ScrapRight, ScrapRight Agent | Pickup address, navigation and active pickup progress tracking. |
| Camera / Photos | ScrapRight, ScrapRight Agent | Profile photos, support attachments, material verification and proof of collection. |
| Notifications | ScrapRight, ScrapRight Agent | Booking, pickup, agent-arrival, payout and assignment notifications. |
| Internet / Network | ScrapRight, ScrapRight Agent | Communication with our servers and application services. |
You can manage or revoke permissions from your Android device settings. Disabling a permission may prevent the related feature from working.
6. Data Security
We use reasonable technical, administrative and organizational safeguards designed to protect personal information against unauthorized access, alteration, disclosure, misuse or destruction.
- HTTPS/TLS encrypted communication.
- Secure authentication and credential handling.
- Access controls and restricted employee access.
- Security monitoring and application logging.
- Infrastructure and operational security controls.
No method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.
7. Data Retention
We retain personal and transaction information only for as long as reasonably necessary to provide the Services and for legitimate business, accounting, legal, security, fraud-prevention and dispute-resolution purposes.
Live location information collected by ScrapRight Agent is retained only for as long as reasonably necessary to support, operate, verify or audit the pickup to which it relates.
When account deletion is requested, we delete or anonymize personal information where reasonably possible, except information that must be retained by law or is required for legitimate purposes such as outstanding transactions, accounting, fraud prevention or legal disputes.
8. Account and Data Deletion
You may request deletion of your ScrapRight account and associated personal information by contacting us at support@admsystems.net.
Please provide your registered mobile number and enough information to allow us to identify your account and process your request.
We will process valid deletion requests within a reasonable period. Some information may be retained where required by law or necessary for accounting, fraud prevention, dispute resolution, legal claims, or completion of pending transactions.
9. Your Choices and Rights
- Access and update certain account information through the App.
- Request correction of inaccurate personal information.
- Request deletion of your account and personal information.
- Manage notification permissions through Android settings.
- Manage location and camera/photo permissions through Android settings.
- Stop using the App at any time, subject to information we are legally required to retain.
10. Children's Privacy
Our Apps are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children under 18.
If you believe a child has provided personal information to us, please contact us so that we can take appropriate steps to investigate and remove the information where required.
11. Third-Party Services
Our Services may use third-party technologies and providers, including:
- Firebase Cloud Messaging (Google): push notifications.
- Google Maps / Location Services: address search, map pins, navigation and location-related functionality.
- SMS/OTP provider: OTP and service-message delivery.
- Payment/Payout provider: customer scrap payout processing.
- Cloud/Hosting providers: application infrastructure and data storage.
- Analytics and crash-reporting services: application performance, diagnostics and reliability.
Third-party providers may process information according to their own privacy policies and applicable contractual or legal obligations.
12. Cookies and Website Technologies
Our website may use cookies or similar technologies for website functionality, security, preferences, performance measurement and usage analysis.
You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.
13. International Data Processing
Your information is primarily stored and processed in India. Where a third-party provider processes information outside India, we take reasonable steps intended to ensure that the information is handled securely and consistently with this Privacy Policy and applicable law.
14. Marketing and Service Communications
We may send service-related communications including OTPs, booking confirmations, pickup status updates, agent-arrival notifications, payout notifications, security alerts and other important account messages.
Where permitted, we may also send promotional communications. You may opt out of promotional communications where an opt-out mechanism is provided. Service and security messages may still be sent when necessary.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our Services, technology, legal requirements or business practices.
The updated policy will be posted on this page with a revised "Last Updated" date. For material changes, we may provide additional notice through the App, website, email or another appropriate method.
16. Contact Us
Company: Shuchaye Recyclers Pvt. Ltd
Application: ScrapRight
Website: https://scrapright.in/
Email: support@admsystems.net
For privacy requests, please include your registered mobile number and a description of your request.